Returns

We hope you are happy with your purchases from Ally + Me however if for any reason you are not, please read the following outlining our return policy.

 If you have any questions please contact us on 03 6231 8358. Or email us at sales@allyandme.com.au

 

Refund policy

 

Returns
No refunds will be given if you have simply changed your mind. Refunds will only be given if a product is deemed faulty or is the wrong size.

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned such as lingerie, swimwear, soap and or skincare items, and gift vouchers.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at INFO@ALLYANDME.COM.AU

 

Sale items (if applicable) 
Only regular priced items may be exchanged, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)
We only replace items if they are defective or damaged with 7 days. If you need to exchange it for the same item, send us an email at INFO@ALLYANDME.COM.AU and send your item to:

Ally + Me, 139 Liverpool St, Hobart, Tasmania, Australia 7000

 

Shipping
To return your product, you should mail your product to: Ally + Me, 139 Liverpool St, Hobart, Tasmania, Australia 7000

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item to us, especially if it is valued at over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

 If you have any questions please contact us on 03 6231 8358. Or email us at info@allyandme.com.au